Accessibility statement

Our commitment

We want everyone who visits cysolutionsinc.com to be able to read our content, understand our services and contact us — including people who use screen readers, magnifiers, voice control, keyboard navigation or other assistive technology, and people browsing on small screens or slow connections.

Accessibility is also part of the work we do for clients. A website that excludes some of its visitors isn't finished, and we hold our own site to the same standard we recommend.

The standard we aim for

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the World Wide Web Consortium. WCAG is the internationally recognised benchmark for accessible web content. In Ontario, the Accessibility for Ontarians with Disabilities Act requires designated public-sector organisations and businesses or non-profits with 50 or more employees to make their public websites meet WCAG 2.0 Level AA; WCAG 2.2 includes and extends those requirements.

What we've done

The website has been designed and built with accessibility in mind from the start. In particular:

• pages use a logical heading structure and meaningful landmarks, so they can be navigated by screen readers
• every page can be used with a keyboard alone, with visible focus indicators
• text and interface colours are chosen to meet WCAG contrast ratios on the backgrounds they appear on
• images that carry meaning have text alternatives; decorative images are hidden from assistive technology
• the layout adapts to small screens and to text enlarged up to 200% without loss of content
• form fields have visible labels that stay in place, and errors are reported in text rather than by colour alone
• links describe where they lead, rather than relying on phrases like “click here”
• the site loads no autoplaying media, flashing content or motion that can't be avoided

Plain language

Accessibility isn't only technical. We write in plain English, explain technical terms when we use them, keep sentences and paragraphs short, and structure long guides with headings and a table of contents so that they're easier to scan and to return to.

Browsers and assistive technology

The website is built to work with current versions of the major browsers — Chrome, Edge, Firefox and Safari — on desktop and mobile, and with commonly used screen readers such as NVDA and JAWS on Windows and VoiceOver on macOS and iOS. It respects your device settings: if you've asked your operating system to reduce motion, the site does not animate transitions.

Accessibility in our client work

When we design and build websites and software for clients, accessibility is part of the brief from the start rather than a check at the end. We use the same standard described here, and we explain to clients which legal requirements — such as the AODA in Ontario — may apply to their organisation.

Forms

The contact form is the main interactive element on the site. Every field has a visible label that stays in place while you type, optional fields say so, and if something needs correcting the form explains what and where, in words that screen readers announce. You can complete and send it using only a keyboard. If the form doesn't work for you, you can always email us instead.

How the site is checked

Pages are tested with automated accessibility tools as part of every build, and key pages are reviewed manually at mobile, tablet and desktop widths — including keyboard-only navigation and checks of the actual colour contrast of text on its rendered background. Automated tools can't find every problem, which is why manual review and your feedback both matter.

Known limitations

We're not aware of any page that falls short of the standard described above. However, some content links to external websites — such as government publications — whose accessibility we don't control. If you find something on this site that doesn't work for you, please tell us; we treat accessibility problems as defects to be fixed, not as optional improvements.

Alternative formats

If you need any information on this website in a different format — for example as plain text in an email, or read out during a call — email [email protected] and tell us what would work best for you. We'll do our best to provide it.

Feedback and contact

If you have difficulty using any part of the website, or have suggestions for improving its accessibility, please email [email protected]. It helps if you tell us the page address, what you were trying to do, and the browser and assistive technology you were using. We handle messages during business hours, Monday to Friday, 9 a.m. to 6 p.m. Eastern time.

Technical specifications

The accessibility of this website relies on the following technologies working with your browser and any assistive technology you use: HTML, CSS, WAI-ARIA and a small amount of JavaScript for interactive elements such as the navigation menu and form validation. The core content is readable without JavaScript.

Review of this statement

This statement is reviewed whenever the website changes significantly, and at least once a year. The date at the top of the page shows when it was last updated.